How do I view my order?
Please click on My Account and login using your email and password.
I placed an order but can’t see my order under My Account?
This could mean you did not login before placing your order. Please Contact Us with your name and order number (will be in your inbox) and we will assist.
Do you offer guest checkout?
Yes, you can checkout as a guest via our website.
How do I update my address?
Please visit My Account, you can update your shipping and billing address from this menu.
How much does delivery cost?
Delivery is FREE with our regular delivery option in Australia. We also offer an additional paid Express Post option if you want your order quickly.
How long does delivery take?
Depending on which option you selected on checkout, delivery will take:
Regular Delivery: 2-7 business days
Express Delivery: 1-2 business days
These delivery times are only an estimate and delivery time depends on your location and the time of year. During peak periods such as Christmas & New Years, your order may take a little longer to arrive.
If you’re located in a regional zone, please add an extra 2-3 business days to the Regular Delivery option and 1-2 business days to the Express Delivery option.
Who do you deliver with?
We deliver using Australia Post for FREE delivery and Express services.
Where do you deliver to?
We currently deliver all over Australia. If you are looking at purchasing internationally, please Contact Us and we will try our best to deliver to your location.
Can I pick up my order?
Unfortunately, at this time we do not offer customer pickup. However, you’ll find our delivery FREE and nice and quick.
How can I pay for my order?
We have a wide range of safe and secure payment options available. We offer PayPal, Visa and Mastercard credit/debit cards (secured by Stripe) and Afterpay!
How safe are your payments?
We only offer the safest online payment methods at Wipers Direct. Our website is secured by ‘Let’s Encrypt’ and we do not keep any credit cards on file.
Do you offer bank transfer?
Unfortunately we do not offer direct bank transfer, however you can checkout using a PayPal eCheque which works in a similar way to a bank transfer.
Do you offer Afterpay?
Yes, we offer payment via Afterpay, meaning you can pay for your order over time. With Afterpay you receive your order immediately & there is zero interest (late fees apply).
How long does payment take to clear?
Most payment methods are instant, however PayPal eCheque can take a few days to clear into our account. Orders will not be dispatched until we have received payment in full.
How long is your warranty on wiper blades?
We offer a 1 Year Warranty on all wiper blades. Please see Warranty for more details.
Do you guarantee fitment on my vehicle?
Yes, we offer a fitment guarantee on all windscreen wipers purchased on our store. You must ensure that you select the correct vehicle before you checkout. If you need more information regarding vehicle fitment/compatibility, please Contact Us and one of our friendly compatibility experts will help you out.
What does your fitment guarantee cover?
Please view our Returns page for more information about this topic.
Where are you located?
We are located in Melbourne, Australia.
Why are you such good value?
We buy directly from the manufacturer and have streamlined our order processing to ensure you get the best value windscreen wipers for your vehicle that perform well in all-seasons.
How long have you been in business?
We have been supplying wipers since 2019.
How many vehicles do you support?
We support over 3000 vehicles from Aston Martin to Volkswagen. Click here to find windscreen wipers for your car or truck for less.
Will I receive a tax invoice?
Yes, we are registered for GST and all customers are automatically emailed a tax invoice after they purchase from us.
Do you support wholesale orders?
Yes we do, please contact us with your requirements.
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