Privacy Policy

This policy applies to personal information collected by Wipers Direct through wipersdirect.com.au (the “Site”), our marketing emails and SMS, our social media pages, our customer support channels and employment applications.

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This policy is available free of charge on the Site. If you would like a copy in another form, contact us and we will take reasonable steps to provide it.

We do not intentionally collect sensitive information, such as health information, about our customers. If you choose to include sensitive information in a message to us, we will only use it for the purpose you provided it.

We do not adopt, use or disclose government related identifiers, such as tax file numbers or driver licence numbers, as our own identifier of you.

We may also receive information about you from our service providers, such as payment providers confirming a payment, couriers confirming delivery, and review platforms.

If we receive personal information we did not ask for and could not have collected under the APPs, we will destroy or de-identify it as soon as practicable, where lawful and reasonable to do so.

If you do not provide the information we ask for, we may be unable to process your order, deliver your Products, assess a claim or respond to your enquiry.

We only use or disclose personal information for the purpose we collected it, a related purpose you would reasonably expect, or as otherwise permitted or required by law.

We do not sell your personal information. We disclose it to the service providers and platforms listed in clause 7, including for marketing and advertising purposes, but never in exchange for payment.

Declining tracking will not stop you browsing the Site or placing an order. Some features, such as a saved cart, may not work, and the ads you see may be less relevant.

We share only the minimum information needed with each platform, we do not knowingly share sensitive information through these technologies, and we review our use of them periodically.

We may send you marketing emails and SMS about our Products, offers and news where you have subscribed or where permitted by law. We comply with the Spam Act 2003 (Cth).

We will process opt-out requests promptly, and within 5 business days for email and SMS. Opting out will not stop transactional messages about your orders, returns or claims.

You can ask us where we obtained your personal information for direct marketing, and we will tell you unless it is impracticable or unreasonable to do so.

We require our service providers to handle personal information only for the services they provide to us and to protect it appropriately.

If our business, or part of it, is sold or restructured, personal information may be transferred to the new owner, who will be bound to handle it in line with this policy.

Some of the providers in clause 7, including our advertising and analytics platforms, payment providers, and customer support, email, SMS and review platforms, store or process personal information outside Australia. Your personal information is likely to be held or processed in Australia, the United States and the United Kingdom, among other countries where these providers or their data centres operate.

Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs, including by reviewing their published privacy and data protection commitments. Privacy laws in those countries may differ from Australian law.

You can browse the Site and make general enquiries without identifying yourself, or by using a pseudonym.

To place an order, deliver Products or assess a return or warranty claim, we need your name, contact details and delivery address, so we cannot deal with you anonymously for those purposes.

Personal information is stored electronically on secure systems operated by us and our service providers.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These include secure servers, SSL encryption across the Site, access controls and regular security reviews. Card payments are processed by Stripe, and we never store your full card details.

No method of transmitting information over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee the security of information you send to us online.

We keep personal information only for as long as we need it for the purposes in this policy or to meet legal obligations. For example, we keep order and transaction records for at least 5 years to meet Australian tax record-keeping requirements.

When we no longer need personal information, we take reasonable steps to destroy or de-identify it.

If we suspect a data breach, we will act promptly to contain it and assess whether it is likely to result in serious harm to anyone affected.

If a breach is likely to result in serious harm, we will notify affected individuals as soon as practicable, tell them what steps they can take to protect themselves, and notify any regulator where required by law.

When you pay on the Site, our payment providers (Stripe, PayPal and Afterpay) use automated fraud screening systems that may block or decline a payment without human review, for example where a card or transaction appears suspicious.

These systems may use information such as your name, email address, billing and delivery address, card or account details, IP address, device and browser information, and order details.

If your payment is declined, you can try another payment method or contact us, and we will help where we can. Each payment provider’s own privacy policy and terms also apply to its fraud screening.

Other than this payment screening, Wipers Direct does not use computer programs to make decisions using your personal information that could reasonably be expected to significantly affect your rights or interests.

You can ask to access the personal information we hold about you, or ask us to correct it if you think it is inaccurate, out of date, incomplete, irrelevant or misleading. You can update some details yourself in your account on the Site.

To make a request, contact us or email [email protected]. We may need to verify your identity before acting on it.

We will respond within 30 days. There is no charge to make a request. If providing access involves significant cost, we may charge a reasonable fee, and we will tell you before proceeding.

If we refuse access or correction, we will tell you why in writing, unless it would be unreasonable to do so. If we refuse a correction, you can ask us to attach a statement to your information noting that you believe it is incorrect.

If you believe we have mishandled your personal information, please contact us or email [email protected] with details of your concern.

We will acknowledge your complaint within 5 business days, investigate it, and give you a written response within 30 days.

We may update this policy to reflect changes in our practices, our use of new advertising or analytics platforms, or the law. The updated policy will be published on the Site with a new “Last updated” date.

For privacy questions, requests or complaints, contact us or email [email protected].